How to resolve the conflict?
Conflicts - this is a fairly common phenomenon. They can arise even with excellent relationships between people. Conflicts are of the following types: interpersonal conflict, intrapersonal conflict, intergroup conflict, conflict between a person and a group. Also, conflicts are obvious and hidden. Consider how to resolve the conflict.
Methods for resolving conflicts
The process of resolving any conflicts consists of three stages:
- Diagnosis of the conflict.
- Developing a conflict resolution strategy and technology.
- Implementation of a set of tools and methods.
All methods for resolving conflict situations are dividedon 2 groups: negative and positive. The first include various types of struggle, the goal of which is the victory of one side over another. With the application of positive methods, the bases of the relationship between the subjects of the conflict situation are preserved.
Positive methods for resolving conflicts: negotiations, compromise, consensus. Negotiations are a general discussion of disputes between different parties, the purpose of which is to reach agreement.
A compromise is an agreement based on mutual concessions. Trade-offs are voluntary and compulsory. Consensus is a form of expressing agreement with the arguments of the opponent in a dispute.
How to resolve the conflict in the team
In the teams quite often arisea variety of conflict situations. They can occur between the boss and the subordinates (vertical) and between workers of the same level (horizontal). An important role in the resolution of conflicts belongs to the head of the organization. The ability to resolve conflicts is one of the most important properties that a leader must possess.
Several effective ways to manage conflicts have been identified. They are divided into two groups: interpersonal and structural. Interpersonal include:
- smoothing;
- compromise;
- compulsion;
- evasion;
- solution.
Structural methods include:
- clarification of requirements for work;
- integration and coordination mechanisms;
- structure of the reward system;
- organization-wide integrated goals.
There are five basic strategies for conflict behavior: cooperation, competition (or rivalry), evasion, compromise and adjustment. Stages of conflict resolution:
- It is necessary to identify the actors in the conflict situation.
- To study the goals, motives, characteristics of character, ability, competence, professionalism of all participants.
- Analyze what were the relationships between the conflicting parties before the emergence of this situation.
- Determine the cause of the conflict.
- Consider how the conflicting parties plan to resolve the conflict situation.
- Identify the opinion on the current situation of third parties interested in a favorable outcome of the conflict.
- Determine the resolution of the conflict thatwould correspond to the nature of its causes, take into account the specifics of people who take part in the conflict, be constructive in nature, contribute to the development of the collective and correspond to the goals of improving relations.
- Implement these methods.
The resolution of the conflict is a great art. In any situation, you should be as objective as possible and remember that your opponent, above all, is a person. Do not pay attention to the shortcomings of the opponent, and look for positive qualities in him. Do not let your emotions in conflict situations. Do not argue over trifles.
Conflicts do not always have negative consequences. Sometimes they can be useful. It is not for nothing that they say that "truth is born in disputes."
